returns & exchanges
Return Process:
* Items are eligible for returns within 14 days of being delivered, provided they meet our return criteria.
* To initiate a return, please visit our returns portal
* Returned items are eligible for refund, exchange, or store credit.
* To be eligible for a return, items must be in their original condition, unworn, and with all original packaging included.
* Customers are responsible for shipping costs on all returns.
* Insurance for returned items is the customer’s responsibility. We recommend purchasing shipping insurance to protect against loss or damage during transit.
* Once your return is received and meets our return criteria, we will process an exchange or refund within 5 business days.
* The original cost of shipping is non-refundable and will not be included in any refunds issued.
International Orders:
* Returns: All international returns are paid at the customer’s expense. To purchase a return label through our shipping partner, you can process the request directly through our return portal. Please note that our standard return policy still applies.
* The original cost of shipping and any duties and taxes is non-refundable and will not be included in any refunds issued.
Damaged or Incorrect Items:
If you receive a damaged or incorrect item:
* Email us at hello@famousbaby.com with your order details and pictures of the damaged or incorrect product.
* We’ll work to resolve the issue quickly and efficiently.
Site-Wide Sales & Final Sale Items:
* Items purchased during site-wide sales or marked as final sale are not eligible for returns or refunds.
* Please carefully review your order before finalizing your purchase.
Additional Policies:
Items that have been washed are not eligible for return, including if you are unhappy with how the fabric looks or feels after washing. Fabric can change in texture, color, or fit once washed, so please always check the care label sewn into each garment and follow the washing instructions carefully before washing for the first time.